Whether you have a trusted repair shop that you always do business with, or you’re looking for a new one, it’s important to know the right questions to ask your mechanic. After all, car repairs can be expensive. And, you likely want to keep your vehicle for a few years. Asking the right questions when it’s time for auto repairs can help you get the best price, ensure quality service, and help you make informed decisions.
Price-Related Auto Repair Questions
Like most other things in life, you get what you pay for when it comes to auto repairs. Cheap is not always best. That’s not to say that you can’t get a fair price for auto repairs, however. And, learning about prices and fees before your mechanic gets started will help prevent surprises later. Here are a few cost-related questions to ask your mechanic:
- Do you charge a fee for diagnostic testing or repair estimates?
Not every auto repair shop offers free diagnosis and estimates, and that’s okay. But, you want to know up front exactly what those fees are and how they’re structured. If there is a fee, is it flat rate or per hour? On the other hand, if it’s free, what exactly is included and are there any conditions?
- Are your auto repair estimates in writing?
When possible, it’s always a good idea to get a quote in writing – for auto repairs, or for anything else. This eliminates issues of “but, he said it would be this much…” when different staff members are involved in your service experience.
- What kind of warranty do you offer?
Ideally, you want to choose a mechanic and auto repair shop that stands behind their work. The national average warranty is 24 months or 24,000 miles on services. At Good Works Auto Repair, we are so confident in the quality of our work that we offer an industry leading warranty of 60 months/60,000 miles on parts and labor for major repairs. That’s just one way we guarantee you get quality service at a great price!
Service Questions to Ask Your Mechanic
If you feel comfortable with the answers you’ve gotten to your questions so far, it’s time for a few more. Here are some questions to ask your mechanic that are a little more specific to them and the service they provide:
- Have you worked on my type of vehicle before?
Many mechanics specialize in servicing certain makes or models. Be sure the technician you’ve chosen is familiar with your particular vehicle. If they’re not, it’s time to look for someone else.
- What do other customers say about your service?
You can actually ask this question to a prospective mechanic or auto repair shop. Or, you can search online for customer reviews. Even better, talk to friends and family and get a personal recommendation. You never know … they might even get a referral reward for sending you to their favorite shop.
- Will you explain needed repairs to me?
We believe that the more you know about your vehicle, the better you can make informed decisions about its service. Additionally, when you know exactly what your car needs for repairs, you can budget for expenses coming up.
Professional Auto Repairs at a Fair Price
You probably have more questions to ask your mechanic than the ones listed above. That’s no problem! Simply give us a call or schedule an appointment online and we’ll be happy to help. We look forward to being the auto repair shop you trust most.